​How often should my dog be groomed?

We recommend all breeds be groomed at least every 4-6 week to ensure their skin, coat, nails, ears, eyes, and sanitary areas stay well maintained. We may recommend a more/less frequent maintenance schedule based on your dog's lifestyle, coat type, and grooming style/length.

 

Nail trims should be done at least once per month to maintain a comfortable length. 

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We have a new puppy, when should we have them groomed? 

We recommend puppies be groomed as early as possible! It is extremely important to introduce them to the grooming process when they are young to ensure they have a positive association with grooming and become desensitized to the sights, sounds, smells, and sensations of a salon. We accept puppies as soon as they have their second set of puppy shots (typically around 12-14 weeks).

 

Our recommended puppy protocol is to schedule at least 1-2 Bath appointments 3-6 weeks apart before giving them their first haircut, as a full length appointment can be overwhelming and difficult on a puppy who has never been professionally groomed before. 

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What is your cancellation/no show policy?

If you need to change or cancel your appointment, we respectfully request a minimum of 48 hours notice. If notice is given less than 48 hours before your appointment time, a $50 cancellation fee per pet will apply.​ No shows will be responsible for the $50 cancellation fee plus a 50% deposit will be required to schedule a new appointment, no exceptions. Our groomers earn commission based pay, and their livelihood relies on clients showing up to their scheduled appointments. 

 

Please be aware that if you are more than 15 minutes late, we may not be able to provide the service for which you have been scheduled for and a cancellation fee will apply. 

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Why don't you answer your phone?

Our groomers work on each pet straight through from check-in to check out, making phone communication a challenge during business hours. Our goal is give the pets in our care and their families our undivided attention when they visit us. We look forward to offering that same level of attention when we finally meet you and your pet! We can be reached via text or email during business hours, and we check voicemails each evening.

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My pet is matted, will you brush them out?

We do not offer full de-matting services as this can be painful and cause stress/anxiety. If your pet is matted, they will need to be shaved. Ears and tails that are not matted to the skin may be gently brushed out at the discretion of the groomer, and for an additional fee of $2/minute.

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Is your salon cage-free?

While we are a low volume salon, we are not cage free, so dogs must be able to be kenneled to visit us. We limit kennel time by only scheduling one dog per groomer at a time, but there are times where your dog may need to be in a kennel for short periods. We never allow dogs from different families to interact with one another for safety reasons. 

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Will my dog be the only one in the salon?

No, we do not offer completely private grooming appointments. Each of our groomers works on one dog at a time, but we do often have multiple groomers working at the same time, so there are other dogs in the building. We never allow dogs from other households to interact with one another, and if they are not on a grooming table/tub, they are secured in a kennel. 

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Do you have a weight limit?

Nope! We accept dogs of all sizes at our salon. 

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Do you groom cats?

We do not groom cats at this time.

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Do you express anal glands/pluck ear hair/brush teeth/de-shed?

Anal Glands: We express anal glands by request only, and recommend you speak to your vet prior to requesting this service. *Additional $10 fee applies

Ear Plucking: We pluck ear hair by request, or for dogs who require ear plucking to keep mats from forming inside the ear. 

Teeth Brushing: All of our services automatically include a natural dental foam/spray which helps to fight bad breath. We also offer a 2-Step Dental add-on service for $10 which includes manual brushing of the teeth with an enzymatic toothpaste, plus the dental spray. 

Note: For tooth brushing to be effective, it should be done on a regular basis.

De-shedding: We automatically include de-shedding for every pet who requires it!

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I'm used to paying $x for grooming, why do you charge $x?

At Wanderlust Grooming, our pricing reflects our commitment to providing comprehensive, all-inclusive services for your pet's needs. This means no additional fees for essential services like high quality shampoo, conditioner, breath freshening, nail grinding, and express grooming.
 

Furthermore, we maintain a low volume, low stress environment, hold Fear Free Certification, and our team is dedicated to ongoing education. These factors contribute to the value and quality of our services, while also aligning with the standards and costs of living in our area.  ​

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How long do appointments take?

Appointment lengths will vary based on your pet's breed, size, coat type, behavior, style, length, and time since last grooming. In general, most Bath & Brush appointments take between 30 minutes - 2 hours, and Full Haircut appointments take between 1-3 hours.​

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